Refund Policy

Effective October 25, 2026

This Refund Policy is part of the Packlech Terms & Conditions. Packlech sells digital access to listing information and listing visibility. It does not sell deliveries. Payments are processed by Stripe.

Unlocks (Single Unlock $2, 3-Unlock Pass $4)

Unlocks are digital and are delivered immediately. An unlock is non-refundable once the contact details have been revealed. A 3-Unlock Pass is non-refundable once any of its unlocks has been used. Unused unlocks have no cash value.

Featured listings ($6 for 3 days)

A Featured payment is non-refundable once the listing is live and featured on the board. If your listing is rejected in review before it goes live, the Featured charge is refunded on request.

Driver Subscription ($6 per month)

You can cancel at any time, and cancellation stops all future charges. Your access continues until the end of the month you already paid for. We do not give partial or prorated refunds for unused time.

Duplicate charges and technical failures

If you were charged twice for the same thing, or you paid but did not receive what you bought because of a technical failure on our side, we will refund that charge on request. Email us within 30 days of the charge with the email address you used and the date and amount, or your Stripe receipt.

What refunds do not cover

Packlech is not responsible for packages, deliveries, payments between Senders and Drivers, or any outcome of dealings between users. We do not give refunds because a Driver or Sender did not respond, did not reach an agreement, or did not complete a delivery, or because of loss, damage, or delay to any package.

How to request a refund

Email hello@alefpackages.com. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.